How can I login to My Account page?
You can login to your account page by clicking the user icon at the top right corner of the site.
Do you charge Sales Tax?
We currently collect sales tax for orders shipped to many states, including but not limited to: Alabama, California, Florida, Georgia, Texas, New York, and Pennsylvania.
Sales tax is assessed on all taxable items shipped to those states. If you are a resident of another state, you may owe tax on your purchase and are responsible for reporting and paying those taxes to your state’s taxing authority. Your sales tax is estimated at checkout, based on the information you provided and your items purchased. This amount may change slightly once our system finalizes your order.
What payment methods do you accept?
We accept payment via PayPal and all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer installment payment plan options. For more info please see here.
Can I use more than one coupon code at checkout?
You can only use one coupon code at checkout per purchase. Discount offers apply only to merchandise and does not include shipping. Coupon codes are not applicable at any third-party retailers.
Can I return clearance/final sale items?
Final sale and clearance items may not be returned.
Can I edit or cancel my order?
Our system does not allow cancellations once an order has been placed. If you need to make changes, please contact Customer Service as soon as possible after your purchase. We will do our best to accommodate you before your order is shipped. Please note that changing your order may impact any discounts or promotions that were active at the time of purchase.
Which size shoe should I order?
We recommend checking the size guide on our product pages and ordering your usual size. Playful Shoe products are designed to accommodate standard, medium-width sizes. We do our best to identify and note any particular fit discrepancies in the product details whenever possible.
Can I return shoes purchased at physical locations and other online retailers?
We are unable to accept returns for products purchased outside of playfulshoe.com. Your product is subject to the terms and policies of the original place of purchase.
Can you send replacement parts for my shoes?
With the ever-changing nature of our catalogue, we generally do not maintain a ready supply of spare parts. However, we’d be happy to see if we can accommodate you. Please contact Customer Service with photos of your shoes, the style name, order number, and the original date of purchase to improve the odds of us finding the right parts.
Is [Store Name] also an official Playful Shoe store?
Playful Shoe currently has one official retail channel, playfulshoe.com. We are the only entity licensed to directly represent as Playful Shoe. Our retail affiliates are authorized to sell Playful Shoe products but do not directly represent a part of the Playful Shoe brand.
Do you sell wholesale?
For more information please visit our wholesale site.
SHIPPING POLICY
Expedited Shipping
We offer expedited shipping options. For specific delivery timelines and rates, please see the checkout page where costs will be calculated based on your location and selected service.
Hawaii, Puerto Rico, Alaska, APO/FPO/DPO
We ship to these locations. Shipping charges and delivery times will be calculated at checkout.
PO Boxes
At this time we do not ship to PO Boxes. Your order requires a US shipping address.
Order Status
Tracking information will be available once your order has left our distribution center. You will receive an email with your tracking number when your order has shipped.
Lost and Stolen Packages
We have partnered with Route Shipping Insurance to provide easy and affordable shipping insurance for all orders made directly on playfulshoe.com. To protect your package from loss, damage, or theft, you can add Route Shipping Insurance to your order at checkout. Please always make sure your shipments will be delivered to a secure address.
INTERNATIONAL SHIPPING
Shipment
Playful Shoe offers international shipping to several countries, including Canada, Mexico, the United Kingdom, Australia, and the Philippines.
Shipping Cost & Delivery
The delivery cost will be calculated at check-out according to your shipping address. Once your order has been processed and collected by the carrier, you will receive a shipping confirmation and tracking link. Your order will require a signature upon delivery.
Taxes, Customs, Import Duty Fees
If you are located outside of the United States you will become the importer and may be liable to pay local sales taxes, customs, and import duty fees. You will assume all liability under any customs or import laws and/or taxation regulations in connection with your order.
Currency
All prices displayed on our website, including shipping, are in US Dollars. All international orders will be processed in US Dollars.
Return
You may return your item(s) for a full refund of the purchase price (excluding postage) within 30 days of receiving your order, provided it is in new, unworn condition, and with original packaging. Shipment of international returns will be at the expense and responsibility of the customer. Please initiate the return process by requesting an RMA (return merchandise authorization) number via our online returns portal.
CCPA OPT OUT
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Please click here to opt-out.